AWS named a Leader in Gartner's 2026 Magic Quadrant for Contact Center as a Service (Amazon Connect)
Amazon Web Services announced that Amazon Connect Customer was named a Leader in Gartner’s 2026 Magic Quadrant for Contact Center as a Service (CCaaS), marking the fourth consecutive year AWS has held Leader status; the company highlights customer context and generative/agentic AI as core differentiators. Gartner’s report (19 October 2026) is cited by AWS as the source of the recognition.